A huge bow and wave to Havi, whose post “The Negotiator, the Monster and the Scribe” was the source of inspiration for this discussion. I didn’t quite follow the method exactly, but sometimes trolls can be tricky.
My friend Tina is the moderator. She is sensible, and she always knows the right thing to say. Nothing bad has ever happened to me while Tina was around.
Tina is going to be confronting my Troll, which is the scariest thing I can imagine. I once had to be picked up from preschool in hysterics after a reading of the Three Billy Goats Gruff. Honestly. So scary.
So here we go… I’m going to hand things over to Tina and leave the room.
***Shhh. Don’t tell the troll I was even here!***
Tina: Hello, Mr. Troll. I’m Tina and I’m a friend of Liz’s. She asked me to come over to talk for a moment. Could you come in and sit down?
Troll: I really don’t want to. I have other things to do. I’m very busy.
Tina: It will just take a second. Go ahead. It’s fine to take a break.
Troll: OK. If I have to. [sits begrudgingly and slouches; is smelly]
Tina: I’d like to ask you a question for Liz. She’s very interested in you and what you do.
Troll: I’m her business troll.
Tina: A business troll. That sounds important. You mentioned that you’re very busy. Since I’ve never met you before, could you help me understand what you do?
Troll: I put lots and lots of questions in Liz’s mind to make sure she’s considering all the angles of something before she ever does it. Sometimes all those questions just stop her dead in her tracks for long periods of time. I also do this thing that actually makes her worried about following up with potential customers, and I also kind of haunt her phone to make her think she’s going to talk to people who are mad at her when she picks up her cell phone. That makes her very nervous and keeps her from talking on the phone if she can help it. It’s a big job, full-time.
Tina: Wow. You are really busy. You’re right, that’s a huge job.
Troll: Thanks. I’m really good at what I do. Very effective.
Tina: So can you help me understand a little more about why you do all these really cumbersome things for her? I mean, that sounds like really hard work and it must get a bit tiresome to do all that for her every single day.
Troll: Yeah. I’m trying to protect her from becoming the way she was. When she had a real job she worked all the time and was always away. And then once she started the business she was just non-stop focused on it. And the kids and the house and her husband never got her attention. She never did anything except work, work, work. And she got too exhausted. I’m trying to make sure she doesn’t get that way again.
Tina: Hmmm. So it sounds like if Liz were to do these things, you think she’d get sucked into working all the time?
Troll: Yeah. Absolutely. And she wouldn’t take care of herself.
Tina: Oh, that’s starting to make sense to me. You’re worried she will get sucked into work and not take care of herself and everyone else around her.
Troll: You got it, Einstein.
Tina: Hmmm. That’s very considerate of you. There’s just a little tiny, itsy bitsy thing. You see, the tough thing for Liz is that she actually does need to work sometimes, because otherwise she’s going to have to get a real job and then she will have to work even more and have less flexibility for her family. I’m wondering, is there something we could work out here?
Troll: Well, it’s a little awkward for me. I have these important things and the way I look at it I just need to do them so all of us will be safe.
Tina: Ah. OK. So you want to make sure that Liz doesn’t get sucked into her work – so she has time for her family and her life outside of work – and you also want to make sure she and everybody in her world are safe and cared for. Have I got it so far?
Troll: Yeah. That sounds pretty much like my deal.
Tina: So let me ask you, is there a way that Liz could work, and try to do what she needs to do, and you could be okay with it?
Troll: It would worry me a lot. But I could – maybe – give it a try for a day or so and see what happens.
Tina: So you could let her answer her phone?
Troll: Yeah.
Tina: And you could let her try to do her own thing without making her question everything 100 times?
Troll: Yeah, I guess.
Tina: And could you let her follow up with potential customers and help her feel good about it, since she’s really trying to help them?
Troll: Yeah, I can try.
Tina: And if one day goes okay, would you be willing to try another day after that?
Troll: Well, it will be hard, but I can try.
Tina: OK. I can tell you really care a lot about Liz and you want to make sure she’s safe. I think you’ve done a really super job at those things, and I appreciate you giving Liz a chance to see whether she can take on some of your workload and still be safe. Does that still sound alright?
Troll: Yeah. OK. Well, since my schedule has freed up a bit, I’m gonna go watch Jeopardy now.
Tina: Thanks, Mr. Troll. I’ll let Liz know what we talked about. I’ll go get her… I think she’s hiding in the closet…